Thursday, 11 December 2014

Video Conferencing


Video Conferencing

Need

If you want to try out this new technology for the experience, then of course it is worth it; and probably worth traveling to do it.

If you believe the point of video conferencing is to save traveling, then it is fundamentally silly to travel to use another video suite.

After all, video conferencing is inferior in many ways to face to face meetings (e.g. no social or private business with others "on the side"), and must have a strong saving in time to be worthwhile.

But difficulties in booking can easily lead to only some sites being available at the time picked. If someone asks you to travel to a video conference, consider refusing: perhaps they would like to travel to your office instead?

Telephone conference calls are even more convenient (in your own office), and may do just as well.

Video Conferencing

Preparation

Before the conference:

Booking the conference Hall.

It is advisable to check and re-check the booking at both ends.





Thus problems with the booking system from a user's viewpoint include:

  • Even when all agree a booking has been made, the connection is not always made without prompting them.

  • It is almost impossible to know whether a booking has been accepted. Confirmations may or may not be sent, may or may not be accurate. The long chain of people involved makes this very unreliable (e.g. only one end of a video conference will do the booking on behalf of all; they will go through their local contact, who will contact Edinburgh.) A failure at any point of this chain results in people not knowing the state of the booking.

  • The public web record of bookings is not kept up to date and does not reflect what conferences are booked and what slots are free.

  • The notation for sites in that record is not comprehensible by users. It doesn't use the normal names of the places connected, and doesn't provide a glossary.

  • (Organise a parallel computer link (as an equivalent to an OHP) if talks rather than discussion are to be presented. The video link will only transmit one video channel: typically a picture of the present speaker.

    To give a talk, the equivalent of an OHP is needed to transmit "slides" to another monitor in each video suite. Audiences say they quickly get tired of hearing without seeing the speaker (this was the comment by students on a 10 minute monologue with slides I gave in one of our sessions), so the main video channel cannot be used for "slides" successfully.

    This extra link is not (yet) provided as standard, but can be done by having a computer with an internet connection provided in every suite, linked perhaps by Net meeting. You are likely to have to organize this equipment yourself: certainly independently of booking the video conference. You need to:

  • Arrange to have the hardware (computers) set up at every site for the conference. In a big room, you then need to have the computer display projected on a big screen so everyone at the site can see it.

  • Arrange to have them connected to the internet there.

  • Decide how to link them e.g. if you use Net meeting, then all the machines need to be PCs.

  • Decide how to prepare your "slides". PowerPoint is easy, maybe web pages. Too bad if you wanted to do slides by hand or using a photocopier.

  • You will probably need to know the IP address of those machines (or rather the network ports in the rooms) and to tell the other participants what they are.
  • Agree and publish an agenda

    Consider introducing yourselves in advance by another medium e.g. email, web pages.

    Use email to prepare everyone for the meeting.

    These might include:

  • Every site should have a written list of phone numbers: those of every other video suite, the Edinburgh switching centre, and the phone extensions of local technical assistance.

  • If a computer internet link is being used in parallel, then each site should have to hand a written note of their own IP address (to tell other sites as required).

  • Every site needs someone familiar with the video controls: these cannot be learned simultaneously with having a meaningful conference. If you don't have an experienced user, then someone needs to practice in advance (see next section).

    Video Conferencing

    Setting










    The controls are not effortlessly usable. Therefore:

  • You need to have a practiced person at each site to operate the controls, organizing their training if necessary.
  • If possible the person "chairing" the session should not also be operating controls. Arranging for a practiced user The controls are not effortlessly usable. Therefore at each site you
  • Either need a user with previous experience of THAT suite (the controls are different at every site);
  • Yyou need to arrange a little practice for a designated person.
Groups get restless very quickly when someone is practicing or fumbling while they wait (another student criticism of one of our cases): after all, they can't learn anything because it is not their hands on the controls.

So having someone turn up and do it for the first time with a group causes dissatisfaction and the perception of a bad meeting.

A new user can practice a lot of it without a connection (operating the cameras and looking at the result on a monitor), but the best thing is to book the conference 30 mins earlier and have one person at each site turn up then to practice and to check the arrangements. During such a setup, you could:

  • Ask if they can hear you comfortably; and vice versa

  • Ask if they can see you; find camera shots that THEY say suits them.

  • Ask them to look you in the eyes (in their monitor) so you know what direction they are looking when they are looking at you.

Video Conferencing

Sound








  • The position of the microphones should be taken into account when positioning the participants. You cannot judge what sound you are transmitting (unless you have a sound meter).

  • You must ask the other end and believe what they say. The fact that you can hear OK is, unlike in face to face, no clue at all about what they can hear.

  • QA should test the sound coming from speakers in different parts of the room.

    Video Conferencing

    Room layout (preparation)








    Having all the chairs facing one way, towards the cameras and monitors seems to work well.

    One issue is giving everyone a good view of the screens (and being in view of the cameras). Another is that if a group are in a circle, it is easy for them to feel a group and the person at the far end to feel not part of it.

    Video Conferencing

    Visual resolution








    Effective resolution is bad. What matters is the size of objects at the user's eye (in, say, centimeters per radian, or inches per degree).
    Thus it doesn't directly matter how big text is at the far end: a lot depends on the display at the receiving end.

    To get the most out of a video channel, every user needs to be near enough to the screen that they can just or almost see the individual pixels or scan lines. However in many video suites, although the monitors look big, in fact users are much further away.

    For instance, sitting at my office computer, the monitor fills 20-30 degrees of my field of vision, but in the video suite at Glasgow, it fills perhaps 5 degrees.

    Just as in giving a talk at a new place, you cannot be sure how big you need to make the text on your OHPs, so in video conferencing you cannot be sure what the display conditions will be at the far end (and you cannot see them yourself either); but our experience is that this is a concern.

  • Only one face can be recognised at a time. Wider shots show bodies, but not who they are. The camera should mainly focus on one or two people at a time and not just a distant view of all the participants. This allows the remote person or audience to gauge reaction etc. and feel "part" of the whole activity.
  • If you have name plates or hold up printed material, the letters need to be over 2 inches high (255 point print) in a shot framed to show a person.
  • It is useful to have a visualiser available. (You can then, but only then, use smaller print. Smaller means say 24 point, NOT 12 point.) I.e. Bring printed "slides": with font as big as OHPs require. (A "visualiser" is a "rostrum camera" i.e. lights and downward pointing camera set up to do closeups of bits of paper. Probably looks like an OHP with a video camera where the projector lens should be.)

    Video Conferencing

    Meeting

    The Large scale :

    considering the purpose of the meeting, and organising the overall joint task. In education, this will be the level of pedagogical success or failure.





    The medium scale:

    things you can do in any meeting to make it go better e.g. start with introductions, begin by agreeing an agenda.

    The small scale:

    issues of turn taking, asking the other end to give you a different camera shot (or not, and being frustrated).





    Large scale: Organising the meeting

    All the preparation that can help any meeting and/or tutorial apply. Basically, having a clear idea about the main purpose of the meeting, and having all participants prepared for it. Thus if it is to be a tutorial, the students need to have done the work and be prepared to present in some definite way.

  • Agenda. A definite agenda for the conference is useful and should be agreed and circulated beforehand particularly insofar as it informs participants about what each needs to prepare, unless it is so simple that no separate document is needed.
    Alternatively, an electronic agenda (e.g. a web page, a powerpoint screen) could be made available during the meeting if an extra internet connection (e.g. using Net meeting between PCs in every video suite) is being used. This would have the advantage that it could be edited during the meeting, yet still be shared by all participants.
  • Participants should have access to all the material for the conference and time to read it before the conference takes place. Materials which are on the Web can be accessed easily by both sites and shared, discussed etc. -- that is one method, but faxing paper can equally work for small numbers.
  • One recipe that works (has worked) is for the student to have written an essay, the tutor to have read and commented on it, and preferably to have sent the written comments in advance. Then the discussion can consist of going through the comments.
  • Another is for students doing group work to prepare a short presentation of their results or what they have done, including electing which student will represent the group. The tutor can then discuss these presentations.
  • But just as in face to face seminars, a general discussion may flop unless all participants know they will be speaking (and what about) and prepare some ideas to offer.

Running the meeting: medium scale social actions

All the things that help run any meeting and/or tutorial apply, but are more important.

  • Agenda.
    A definite agenda for the conference is useful and should ideally be visible to all participants during the meeting.

  • When using a long PowerPoint presentation, many overheads etc. it would help if the audience at the other site could occasionally see the lecturer/tutor instead of just hearing him/her.
    Either organize a second channel (e.g. Net meeting over the internet, to give 2 screens of communication), or have the person in charge of the equipment at the speaker's end switch regularly between the visualize (shot of a slide) and a shot of the speaker.

  • Unless the group has already met before, it should begin by going round in turn with each person introducing them self, including a statement of what they hope to gain from this meeting.
    In multi-site conferences, it is important to go round each site at the start so that everyone gets at least a glimpse of the rest of the audience. Remember that you will then only see one other site at a time.

  • Each person should construct a nameplate in front of themselves. Few people can remember more than 2 names from introductions. However the lettering must be very large e.g. 144 point (1.5 inches high).
    In multi-site conferences, it is also important to have clear labels for each site, as the picture will jump between sites, which often look like anonymous rooms. The best solution is to have a caption inserted electronically on the outgoing image, as is now done by the University of Glasgow; otherwise a name plate with enormous lettering.

  • A good way to promote discussion, particularly if it is the first discussion the group has, is to ask each person to say how the topic relates to a personal experience.
    Running the equipment: small scale social actions

  • You have to control the camera shots. And because (see below) this doesn't do everything you want, you have to do small scale social actions to compensate e.g. ask the other end to change the camera shot, nod in an exaggerated way to compensate for low resolution, etc.
  • What is wanted, but you can't have, is to control the cameras at the other end, just as in face to face you turn your eyes and head to see what you want when you want. This is not offered you currently.

  • Because of this, you have to tell them what you want: normal tacit practices won't work. For instance, if their sound is too quiet it is no good talking louder. They hear fine, and won't talk louder to suit you, particularly if they have several people in their room who can hear each other fine.

  • Probably it is best to begin by explicitly asking each other if you can hear well.

  • Then, ask them to look at their monitor that shows your face(s): so you will know what it looks like when they are looking at you. In most setups, their eyes will not meet yours, but be looking downwards (cameras are often on top of the screens). You have to ask what "eye contact" will look like.

  • The person controlling the shots probably needs to have little else to do, so they can concentrate on what is wanted and how to operate the controls.

  • What the other end will want is both to see the room as a whole, and the speaker's face and reactions, and what the speaker is pointing to e.g. a slide on the visualiser. This isn't possible.

  • Probably participants should train themselves to give feedback about being still "there" explicitly. Just as on the phone you have to say "uh uh" more often than face to face, so you probably need to do this on video conferences AND have the cameras show all bodies/faces periodically.

  • Similarly, probably we should get in the habit of explicitly asking them to change the camera shot ("show me what the others are doing now").

HOW TO OPEN A BANK ACCOUNT


How to Open a Bank Account

If you want to open a bank account, you'll want to read this topic. I'll cover the 7 essential steps to open a bank account, whether you want to open a bank account online or in person.

Choose an Institution

You may have already done this. If not, shop around. What type of account do you want? A savings account? A free checking account? Should you use a credit union? See who has the features you want and get an open bank account with them.

  • Choosing a Bank

  • Best Savings Account Interest Rate

  • How Credit Unions Work

Go to the Bank or Website

The easiest way to get this done is find the institution�s website. Try searching on Google.

The advantage of opening a bank account online is that you can do it at any hour, anywhere.

However, if you only want to open a bank account in person you can just show up at the branch during business hours.

Pick the Product You Want

Any financial institution will have a variety of account types and services that you can mix and match.

They�ll all have fancy names that you may need to learn. Pick the one that has the mix that is right for you.

On a website, you may have to drill down to the product that is right for you. You might click �Open Bank Account�, and then click �Checking�, and finally �Free Checking�.

If you open bank accounts in person, you can just chat with a banker who will help you open the best account for your needs.

Provide Your Information

In order to open an account, you must provide some information to the bank. They do not open bank accounts without certain details about you.

This is to protect them against risk and comply with a variety of regulations.

You�ll need to provide simple details like your name and birthday, as well as identification numbers.

You may also need to provide a government ID or Driver�s License number.

If you�re doing this online, you�ll just type the information into a textbox. If you open bank accounts in person you can hand your ID�s over to the banker who will probably make photocopies.

Agree to Terms

You�ll have to agree to abide by certain rules and accept responsibility for certain actions. When you open bank accounts, you form a relationship based on a very touchy subject � your money.

Therefore you should know what you�re getting into. If you open bank accounts online, you complete this step by clicking an �I Agree� (or similar) button, and performing the next step.

Print, Sign, and Mail (If Applicable)

If you open bank accounts in person, this step does not apply.

If you are opening an account online, you�ll probably have to print, sign, and mail a document to the bank before the account is opened.

Some banks may use electronic disclosure and consent that is legally binding, but many still won�t open bank accounts unless you complete this step. Until they receive the documents, your account is not active.

Congratulate Yourself!

Congratulations, you are the proud owner of a new account.

Now, you�ll just need to wait a few days to a few weeks for the bank to process your paperwork.

Then, they will mail you anything you need for the account such as checkbooks and debit cards.

CREDIT CARD TIPS 100%


Tips on using Credit Cards

A credit card can help you build credit and manage your money. Follow these steps and precautions to make sure you fully understand your credit-card plan.

Instructions:

  • Shop around for credit-card terms that are best for you.

  • Make sure you understand the terms of a credit-card plan before you accept the card. Review the disclosures of terms and fees that must appear on credit-card offers you receive in the mail.

  • Pay bills promptly to keep finance charges as low as possible.

  • Keep copies of sales slips and promptly compare charges when your bills arrive.

  • Protect your credit cards and account numbers to prevent unauthorized use. Draw a line through blank spaces above the total when you sign receipts.

  • Keep a list of your credit-card numbers and the telephone numbers of each card issuer in a safe place in case your cards are lost or stolen.

LEARN ENGLISH SPEAKING IN JUST 3 STEPS







BASIC LEVEL 1

Introduction

The Advantages of Learning English

The English language is one of the most widely spoken languages in the world, second only to Mandarin. That English is used almost everywhere is only one of the many advantages of learning the language.

Business

English is the primary language of business throughout the world. Most international business transactions, including emails, memos, reports and contracts, are written in English.

Employment Opportunities

The ability to fluently speak the English language in addition to your native language can be beneficial if you're seeking job opportunities with international companies. The ability to speak a language spoken by most business people can place you a step ahead of the competition.

Travel

The English language is predominantly spoken throughout the world, so international travelers may find that speaking English can make their travels a little easier. Most hotel and restaurant employees, as well as store merchants, probably speak English to some degree.

Academics

The English language is the predominant language of academics all over the world, with a large amount of research conducted, written and presented in English. Knowing English can helpful for scholars who wish to communicate their ideas and research findings to peers in their field.

Computers

Most software programs are written in English. Those seeking to expand their computer knowledge can find the ability to read and understand the English language invaluable

Introduction

Building blocks of a sentence (Part of speech)

When you want to express something, you need words!
When these words are grouped in a formatted manner, it is a Sentence!
It is the basic unit of any language for communication.

It requires minimum of 3 words to form a Sentence. For example, I like English.

Sentences may be classified according to the purpose of the sentence.
  • A declarative sentence is used to make a statement.

  • An interrogative sentence is used to pose a question.

  • An imperative sentence is used to give a command or to implore or entreat.

  • An exclamatory sentence is used to express astonishment or extreme emotion.


Declarative sentences

  • It's lunch time.

  • We are going to watch the game on Friday.

  • My car is out of petrol.

  • My parents keep telling me that I should make good grades so I can get a job or go to college.


Interrogative Sentences

  • What time does the movie start?

  • How many people from your graduating class went to college?

  • Is there a reason why these dirty clothes are in the middle of the floor?

  • What are they serving in the cafeteria today?


Imperative Sentences

  • Wash the car.

  • Clean up your room.

  • Amit, report to the counselor.

  • Please donate to the community charity fund.


Exclamatory sentences

  • What a beautiful night!

  • How happy we were when the dawn came and our flag was still there!

  • What did you do to your hair! (exclamation formed as a question)

  • I just won 5000 rupees! (exclamation formed as a declarative sentence)


The part of speech is categorize in following types.

  • Noun

  • Verb

  • Participle

  • Interjection

  • Pronoun

  • Preposition

  • Adverb

  • Conjuction

Noun are words that name people, places, things, or ideas. For example, Ravi, Ramesh, School, Chair, Lion, Laptop, Pencil, etc.

Verb represents an Action. For example, run, walk, swim, talk, eat, etc.

Present Participle is a form of a verb which usually ends in '-ing' and comes after another verb to show continuous action. For example, runing, walking, talking, eating, etc.

Past Participle is the form of a verb, that ends in -ed, -en. For example, walked, talked, eaten, destroyed, etc.

An interjection is a word used to express some sudden emotion of the mind - an exclamation. For example, "Ah! there he comes"

A pronoun is a word that takes the place of a noun. For example, She, herself, it,etc.

A preposition connects words, clauses, and sentences together and shows the relation between them. For example, "My hand is on the table". Here "on" relates a hand and a table.

An adverb describes the verb/how its done. For example, quickly, patiently, etc.

A conjunction joins words, clauses and sentences. For example, "You and me form a good team". Here "and" is a conjunction.

Using common expressions for Beginners

Basic usage of I'm

'I'm' is an abbreviation for the word 'I AM.' It is used in combination with other words to tell someone about yourself or to describe something you are doing.

Here are some examples:

  • "I'm so tired."

  • "I'm confused."

  • "I'm happy."

  • "I'm twenty three years old."

  • "I'm hungry."

  • "I'm nervous."

  • "I'm excited."

  • "I'm leaving work."

  • "I'm thirsty."

  • "I'm from India."

You can also add descriptive words with 'I'm' such as:

  • "I'm extremely tired."

  • "I'm very happy."

  • "I'm terribly hungry."

  • "I am super excited."

  • "I'm very nervous."

    Using common expressions for Beginners

    Basic usage of I'm in/at/on

    Describes an action you are doing.
    Most commonly, you would use the word 'in' when entering a physical location such as a room or a building.

    Here are some examples:

  • "I'm in the shower."
  • "I'm in the lobby."
  • "I'm in a car."
  • "I'm in a house."
  • "I'm in a school."


Using the word 'at' helps tell someone where you currently are. The difference between 'at' and 'in' is that the physical location is general.

Here are some examples:

  • "I'm at the grocery."

  • "I'm at the mall."

  • "I'm at the doctor's office."

  • "I'm at the park."

  • "I'm at the airport."


However, in some cases you can use 'at' and 'in' interchangeably.

Here are some examples:

  • "I'm at the mall."

  • "I'm in the mall."

  • "I'm at the park."

  • "I'm in the park."

  • "I'm at the grocery."

  • "I'm in the grocery."


Using the word 'on' is referring to a non physical location such as your time being utilized by something else.

Here are some examples:

  • "I'm on the phone."

  • "I'm on my computer."

  • "I'm on a bus."

    Using common expressions for Beginners

    Basic usage of I'm good at

    Again, 'I'm' is used here as 'I am.' 'Good at' informs someone what you excel at and are comfortable doing.

    Here are some examples:

  • "I'm good at drawing."
  • "I'm good at video games."
  • "I'm good at swimming."
  • "I'm good at driving."
  • "I'm good at reading."
  • "I'm good at sports."
  • "I'm good at writing."
  • "I'm good at math."
  • "I'm good at dancing."
  • "I'm good at chess."

Using common expressions for Beginners

Basic usage of I'm + (Verb)

'I'm' is a contraction of the words 'I am.' By adding a verb to 'I'm' this lets you express an action or occurrence about yourself.

Here are some examples:

  • "I'm eating lunch."

  • "I'm brushing my teeth."

  • "I'm scared."

  • "I'm driving to work."

  • "I'm crying."

  • "I'm typing an email."

  • "I'm cooking dinner."

  • "I'm combing my hair."

  • "I'm hanging a picture."

  • "I am texting."

  • "I am dancing."

  • "I am interested in the job."

  • "I am exercising."

  • "I am sad."

  • "I am learning."

Using common expressions for Beginners

Basic usage of I'm getting

When combining the words 'I am' and 'getting' you are telling someone 'you' are gaining possession, being affected by or have plans to seek out and obtain a particular thing.

Here are some examples:

  • "I'm getting better."

  • "I'm getting ready for bed."

  • "I'm getting a tooth ache."

  • "I'm getting a cold."

  • "I'm getting married."

  • "I'm getting tired."

  • "I'm getting good at reading."

  • "I'm getting a new car."

  • "I'm getting a job."

  • "I'm getting a puppy."

Using common expressions for Beginners

Basic usage of I gotta + (verb)

'I gotta' is grammatically incorrect. It is more of a spoken form.
If you want to say this with proper grammar, the equivalent would be, 'I have got to' or 'I've got to'. In the spoken form, 'got to' is shortened to 'gotta' and the word 'have' is dropped.

Here are some examples:

  • "I gotta go."

  • "I have to go." (Grammatically correct)

  • "I gotta obey the laws."

  • "I gotta move to a bigger house."

  • "I gotta impress my boss."

  • "I gotta brush my teeth."


By adding the word 'have' you can change what you are saying to express something that needs to be done in the near future.

Here are some examples:

  • "I have got to be on time to work."

  • "I've gotta try harder at school."

  • "I've gotta tell my wife I'll be late."

  • "I've gotta learn more about the laws."

  • "I've gotta clean my house today."

"I'm gonna have some coffee."
  • "I'm going to have some coffee." (Grammatically correct)

  • "I'm gonna go to work."

  • "I'm gonna eat some cake."

  • "I'm gonna send out my resume."

  • "I'm gonna run a marathon."

  • "I'm gonna ask her out for dinner."

  • "I'm gonna stop smoking."

  • "I'm gonna help my friends."

  • "I'm gonna take swim lessons."

  • "I'm gonna read a book."

    Using common expressions for Beginners

    Basic usage of I plan to + (verb)

    'Plan to' describes something that you would like to do in the near future.

    Here are some examples:

    • "I plan to find a new apartment."

    • "I plan to relax on vacation."

    • "I plan to surprise my parents."

    • "I plan to wash my car."

    • "I plan to adopt a child."

    • "I plan to impress my boss."

    • "I plan to watch a movie."

    • "I plan to save more money."

    • "I plan to read a book."

    • "I plan to learn new things."

      Using common expressions for Beginners

      Basic usage of I wanna + (verb)

      The word 'wanna' is incorrect grammatically.
      It is equivalent to 'want to.' When combined with the word 'I' it helps communicate something you want to do.

      Here are some examples:

    • "I wanna talk."
    • "I want to talk." (Grammatically correct)
    • "I wanna search for a job."
    • "I wanna order some food."
    • "I wanna marry her."
    • "I wanna listen to that song."


    By adding the word 'don't' you can change the meaning of what you are saying to something you 'want' to do to something you 'do not' want to do.

    Here are some examples:

    • "I don't wanna talk."

    • "I don't wanna search for a job."

    • "I don't wanna marry her."

    • "I don't wanna listen to that song."

    • "I don't wanna order some food."

  •  

    GROUPDISCUSSION AND PERSONAL INTERVIEW


    Group Discussion & Personal Interview

    General Traits

    A Group Discussion can be defined as a proper discussion involving ten to 12 participants in a group.

    It is a tactic used by an organization to judge whether the candidate has certain personality traits and/or skills that it desires in its members. In this methodology, the group of candidates is given a topic or a situation, given a few minutes to think about the same, and then asked to talk about it among themselves for 15-20 minutes.

    As in a football game, where you play like a team, passing the ball to each team member and aim for a common goal, GD is also based on team work, incorporating views of different team members to achieve a common goal.

    Here are some of the most important personality traits that a candidate should have to do well at a GD:

    Team Player

    Reasoning Ability

    Leadership

    Flexibility

    Assertiveness

    Initiative

    Creativity/ Out of the box thinking

    Inspiring ability

    Listening

    Awareness

    Team Player

    It is necessary for managers to be team players.

    The reason: Managers always work in teams. At the beginning of his(manager) career, a manager works as a team member. And, later, as a team leader. Management aspirants who lack team skills cannot be good managers.

    Reasoning Ability

    Reasoning ability plays an important role while expressing your opinions or ideas at a GD. For example, on India's growth and its effect's: Any Answer for this should be based on reasons, not assumptions.

    Leadership

    There are three types of situations that can arise in a GD:

    ~ A GD where participants are unable to establish a proper affinity and do not speak much.

    ~ A GD where participants get emotionally charged and the GD gets disorganized.

    ~ A GD where participants discuss the topic aggressively by touching on all its nuances and try to reach the objective.

    Here, a leader would be someone who facilitates the third situation at a GD.

    A leader would have the following qualities:

    S/he shows direction to the group whenever group moves away from the topic.

    ~S/he coordinates the effort of the different team members in the GD.

    ~S/he contributes to the GD at regular intervals with valuable insights.

    ~S/he also inspires and motivates team members to express their views.

    Caution: Being a mere coordinator in a GD does not help, because it is a secondary role. Contribute to the GD with your ideas and opinions, but also try and steer the conversation towards a goal..

    Flexibility

    You must be open to other ideas as well as to the assessment of your ideas: That is what flexibility is all about.

    But first, remember: Never ever start your GD with a stand or a conclusion.

    Say the topic of a GD is, 'Should India Ban night work for Women at night hours?'

    Some participants tend to get emotionally attached to the topic and take a stand either in favour or against the topic, ie 'Yes, India should', or, 'No, India should not'. By taking a stand, you have already given your decision without discussing the topic at hand or listening to the views of your team members. Also, if you encounter an opposition with a very strong point at the 11th hour, you end up in a typical catch-22 situation:

    ~If you change your stand, you are seen as a fickle-minded or a whimsical person.

    ~If you do not change your stand, you are seen as an inflexible, stubborn and obstinate person.

    Assertiveness

    You must put forth your point to the group in a very emphatic, positive and confident manner.

    Participants often confuse assertiveness with aggressiveness. Aggressiveness is all about forcing your point on the other person, and can be a threat to the group. An aggressive person can also show negative body language, whereas an assertive person displays positive body language.

    Initiative

    A general tendency amongst students is to start a GD and get the initial kitty of points earmarked for the initiator. But that is a high risk-high return strategy. Initiate a GD only if you are well versed with the topic.

    If you start and fail to give at regular intervals, it gives the impression that you started the GD just for the sake of the initial points.

    Also, if you fumble, stammer or misquote facts, it may work against you.

    Remember: You never ever get a second chance to create a first impression.

    Creativity/ Out of the box thinking

    An idea or a viewpoint which opens new horizons for discussion on the GD topic is always highly appreciated. When you put across a new idea convincingly, such that it is discussed at length by the group, it can only be positive. You will find yourself in the good books of the examiner.

    Inspiring ability

    A good group discussion should include views of all the team members. If some team members want to communicate their ideas but are not getting the opportunity to do so, giving them an opportunity to communicate their ideas or opinions will be seen as a positive trait.

    Caution: If a participant is not keen to speak, you need not necessarily go out of the way to ask him to express his views. This may insult him and hamper the flow of the GD.

    Listening

    Always try and strike a proper balance between expressing your ideas and imbibing ideas.

    Awareness

    You must be well versed with both the micro and macro environment. Your awareness about your environment helps a lot in your GD content, which carries maximum weightage.

    Group Discussion & Personal Interview

    Common Mistakes

    Who Learn's from mistake's is the won who has the wisdom, and who repeats mistake is the one who does not.

    Here's a list of the most common mistakes made at group discussions

    Emotional outburst

    Rashmi was offended when one of the male participants in a group discussion made a speech on women generally being passive while explaining his point of view.

    When Rashmi finally got an opportunity to speak, instead of focussing on the topic, she vented her anger by accusing the other candidate for being a male chauvinist and went on to defend women in general.

    What Rashmi essentially did was to

    move away from the subject.

    Treat the discussion as a forum to air her own views.

    Lose subjectivity and make personal attacks.

    Her behavior would have been perceived as immature and dominating to the rest of the team.

    Quality Vs Quantity

    Gautam believed that the more he talked, the more likely he was to get through the GD. So, he interrupted other people at every opportunity. He did this so often that the other candidates got together to prevent him from participating in the rest of the discussion.

    Assessment is not only on your communication skills but also on your ability to be a team player.

    Evaluation is based on quality, and not on quantity. Your contribution must be relevant.

    The mantra is "Contributing meaningfully to the team's success." Domination is frowned upon.

    Egotism Showing off

    Krishna was happy to have got a group discussion topic he had prepared for. So, he took effort to project his vast knowledge of the topic. Every other sentence of his contained statistical data - "20% of companies; 24.27% of parliamentarians felt that; I recently read in a Jupiter Report that..." and so on so forth. Soon, the rest of the team either laughed at him or ignored his attempts to enlighten them as they alleged that he was cooking up the data.

    Exercise restraint in anything. You will end up being frowned upon if you attempt showing-off your knowledge.

    Facts and figures need not validate all your statements.

    Its your analysis and interpretation that are equally important - not just facts and figures.

    You might be appreciated for your in-depth knowledge. But you will fail miserably in your people skills.

    Such a behavior indicates how self-centered you are and highlights your inability to work in an atmosphere where different opinions are expressed.

    Get noticed - But for the right reasons

    Sri kumar knew that everyone would compete to initiate the discussion. So as soon as the topic - "Discuss the negative effects of India joining the WTO" - was read out, he began talking. In his anxiety to be the first to start speaking, he did not hear the word "negative" in the topic. He began discussing the ways in which the country had benefited by joining WTO, only to be stopped by the evaluator, who then corrected his mistake.

    False starts are extremely expensive. They cost you your admission. It is very important to listen and understand the topic before you air your opinions.

    Spending a little time analyzing the topic may provide you with insights which others may not have thought about. Use a pen and paper to jot down your ideas.

    Listen! It gives you the time to conceptualize and present the information in a better manner.

    Some mistakes are irreparable. Starting off the group discussion with a mistake is one such mistake, unless you have a great sense of humor.

    Managing one's insecurities

    Sumati was very nervous. She thought that some of the other candidates were exceptionally good. Thanks to her insecurity, she contributed little to the discussion. Even when she was asked to comment on a particular point, she preferred to remain silent.

    Your personality is also being evaluated. Your verbal and non verbal cues are being read.

    Remember, you are the member in the GD; not the evaluator. So, rather than evaluating others and your performance, participate in the discussion.

    Your confidence level is being evaluated. Decent communication skills with good confidence is a must to crack the GDs.

    Focus on your strengths and do not spend too much time thinking about how others are superior or inferior to you. It is easy to pick up these cues from your body language.

    up Discussion & Personal Interview

    G D TIPS

    The tips given below are appicable in any GD. The only difference between most other GDs and the GDs conducted by the IIMs after CAT or other top B Schools is the intensity of the competition.

    • Be as natural as possible. Do not try and be someone you are not. Be yourself.

    • A group discussion is your chance to be more spoken. The evaluator wants to hear you speak.

    • Take time to manage your thoughts. Think of what you are going to say.

    • Seek clarification if you have any doubts regarding the subject.

    • Don't start speaking until you have clearly understood and analyzed the subject.

    • Work out various strategies to help you make an entry: start the discussion or agree with someone else's point and then move onto express your views.

    • Opening the discussion is not the only way of gaining attention and recognition. If you do not give precious insights during the discussion, all your efforts of initiating the discussion will be in vain.

    • Your body language says a lot about you - your gestures and mannerisms are more likely to reflect your attitude than what you say.

    • Language skills are important only to the effect as to how you get your points across clearly and fluently.

    • Be assertive not dominating; try to maintain a balanced tone in your discussion and analysis.

    • Don't lose your cool if anyone says anything you object to. The key is to stay objective: Don't take the discussion personally.

    • Always be polite: Try to avoid using excessive phrases like: `I strongly object' or `I disagree'. Instead try phrases like: `I would like to share my views on�' or `One difference between your point and mine�' or "I beg to differ with you"

    • Brush up on your leadership skills; motivate the other members of the team to speak (this surely does not mean that the only thing that you do in the GD is to say "let us hear what the young lady with the blue scarf has to say," or "Raghu, let us hear your views" - Essentially be subtle), and listen to their views. Be accessible to others' opinions and do not be abrasive or aggressive.

    • If you have a group of like-minded friends, you can have a mock group discussion where you can learn from each other through giving and receiving feedback.
    Apart from the above points, the panel will also judge team members for their alertness and presence of mind, problem-solving abilities, ability to work as a team without alienating certain members, and creativity.

    Group Discussion & Personal Interview

    F A Q

    What is the normal duration of a GD?
    A GD is generally of 15-20 minutes duration.

    How many panel members are there to evaluate?
    There are usually 3-4 panel members to evaluate.

    Is there time given for preparation after the topic is given and before starting the GD?
    Usually some time (2-5 minutes) is given to colleb>

    Ict one's thoughts, but there could be instances when this does not happen, so it is best not to bank on this.

    Should I address the panel or the group members?
    Don't ever make the mistake of addressing the panel members. The GD is between you and the other members, not the panel members. You must avoid even looking at the panel members while the GD is in progress. Just pay no attention to their existence.

    What is the seating arrangement like?
    It could be semi-circular, or circular, or seating along side a rectangular table, depending upon the setting. It is best not to bother about trivial issues like this, which you have no control over.

    How should I address the other group members?
    If you are initiating the discussion, you could do so by collectively addressing the group as "Friends". Subsequently, you could use names (if the group has had a round of self-introduction prior to starting the discussion and you remember the names) or simply use pronouns like "he" or "she".

    Suppose I have a lot to say on the topic, should I say all of it?
    You would not be looked upon favorably if you kept speaking all the time and did not listen to anyone else. Contrary to the misconception, the person who talks the most is not necessarily the one who is judged the best. The quality and not the quantity of your contribution is the success factor.0.

    Should I encourage others to speak up?
    Do not directly put someone who is consistently silent on the spot by asking him/her to speak up. If someone has been trying to speak and has a good point but is cut off constantly, you may encourage him/her to continue with her point as you would like to hear her out.

    Are the group members supposed to keep track of the time or will the panel keep track?
    It would be good if you are conscious of the time, but not to the point of getting so distracted looking at your watch that you do not contribute to the discussion.

    Are we allowed to take a piece of paper during the GD for noting down important points?
    Normally you are, but there may be instances when it is specifically forbidden to carry paper.

    Is there any particular seating arrangement, which is favorable to the participants?
    If participants are asked to sit in a circle or a semi circle, one position is as good as another. But if you are asked to sit on either side of a rectangular table, then choose a position as close to the centre as possible.

    Should we begin the GD by appointing a leader amongst ourselves?
    No. You should not. Leadership in a GD is established implicitly through one's performance in a GD.

    Should we distribute the total time available to all the participants to ensure that everybody gets a chance to speak?
    Since a GD is not a debate or elocution, the participants should not resort to the strategy of distributing time amongst themselves.

    Can we take a definite stand in the GD and then later on during the GD, switch over to another stand?
    Yes, provided you do it the right way. In a GD it is quite likely that some other participant's counter-argument convinces you to your point. If this happens, then it is best if you accept his argument and explain to the group how your previous argument was true within a narrow range, and how the new argument is applicable to a broader range.

    Naturally, it is safer not to make any rash statements for or against a topic before you learn the facts of the argument. Blindly taking a stand will definitely lead you to trouble. This does not mean you should sit on the fence. You may participate actively by pointing out both sides of the issue in a reasonable and logical manner.

    If we do not understand the meaning of the topic, should we ask the moderator to clarify it to us?
    No. You cannot. Instead of displaying your ignorance in this manner, it is better to wait for some other participant to clarify the meaning of the topic. So listen to the discussion carefully for the first few minutes and when you have figured out what the topic is about, start participating in the discussion.

    Should we address the other participants by their names or their assigned numbers?
    As far as possible, you should try and avoid names or numbers. It is better to use pronouns such as "he", "she", "you" etc. while referring to the members of the group.

    Are we expected to stick to the normally accepted line of thought or can we come up with something radical?
    By all means you can. It would demonstrate your creativity and originality. Just make sure it is relevant to the topic.

    If I feel strongly about an issue, should I voice my feelings? It is important to be cool and emotionally objective in a GD. If you react emotionally you are likely to lose control over yourself during the group discussion. You have to be calm and logical, not emotional in a GD.

    Can I use technical terms or jargon, which is clear to me, but not to the group?
    If you have to use technical terms, please do not use abbreviations. After mentioning the term in full take time out to explain to the group what it means. It is quite likely that other participants of the group have a different academic background from you, and you should make sure you are all on a level playing field.

    Do I begin my participation by requesting the group's permission to do so?
    It is not likely that you will get a chance to ask for such permission. It may also go against you (as appearing weak on your part).

    What is the right time to enter a GD to ensure that I am heard properly?
    In any GD, there are crests and troughs during the discussion. The crest is when the noise level is at its peak. The trough is when there is almost total silence. Ideally, you should enter the GD during the trough period. But in competitive GDs, the crests occur more often and troughs may not occur at all. In such cases, you could identify the stages in the GD, where ideas dear to you are being discussed and enter the GD irrespective of the noise level.

    How do I participate when the noise level is too high?
    You could try the following strategy - Make out the most powerful speaker in the group, and note down the points that he/she is making. The moment the noise level reduces a little, enter supporting the powerful speaker. You will have made a strong ally who will carry you through the noise.

    Do I have to be cautious about other participants' feelings (on sensitive issues like religion, caste etc)?
    You certainly do. Insensitivity to others shows a lack of maturity and viciousness. It will act against your favor.

    Is it beneficial to be the first speaker in a group discussion?
    Being the first speaker is a high risk, high return strategy. If you can create a good opening statement, which is relevant and sets the tone for the GD, it will go in your favor. If you do this well, you may automatically become the group leader. However if you bungle it up (by speaking for the sake of speaking, not really having anything pertinent to say), it will be remembered and will go against your favor.

    How critical is my fluency in English to my performance?
    Command over English is certainly advantageous but will not pay off for lack of good content. If your content is good, then even if your English might not be great, you must speak it out, rather than be inhibited by lack of good English. You will get credit for soundness of ideas.

    How necessary is it to use examples for illustrating an idea?
    Use of examples is helpful in elaborating your point, and helping others understand your idea better. But please keep in mind to keep it short and simple because in a competitive GD nobody has the tolerance to listen to long, drawn out examples. the candidate to market themselves. The employer is selling the organization to you, and you are marketing your skills, knowledge, and personality to the employer. Remember that interviews are varied and so they cannot therefore be easily categorized.

    Following are some human resource interview tips:

    1. Be prepared Preparation increases confidence. Practice with your friends or relatives. Remember that everyone who is interviewing is not necessarily a good interviewer.

    You may prepare by reviewing magazine and newspaper articles. You may check out their web site. Read your resume before your interview. It will keep your answers fresh.

    2. Location and punctuality Find out the location of organization. Make sure you have a map or directions as well as information of the nearest railway station. Arrive 5-10 minutes early. Arriving early will give you the opportunity to read some information on the company in the reception area.

    3. Be professional Professional look always helps for good impression. Be careful about your dressing. Be aware of the company culture and ensure you dress to impress. Decide what you are going to wear the night before to avoid making the wrong choices.

    4. Be polite Don't interrupt to the interviewer. Listen very carefully. Poor listening skills are responsible for the bad impression. If the interview is being conducted in a restaurant, mind your table manners. If the interviewers are serious and soft-spoken, then you should be same as interviewer. Avoid loud laughter during the interviewer.

    5. Be positive Keep in mind that there is only one chance to make a first impression. Every company wants employees who are goal-oriented, career-driven, enthusiastic and motivated. Be the employee as they want. End the interview on a positive note. The hiring official needs to know that you are interested, enthusiastic and excited about the position and the company.

    6. Be practical If you are experienced then the interviewer already knows your current salary and benefits package. When the topic of salary comes up state that you know they will make a fair offer.

    If you are offered the position during the interviewing process and you want the job then accept it. If the offer is not acceptable for any reason, ask for time to consider the offer.

    7. Human resource interview tips - Do's Have a firm handshake.

    Be sincere and direct.

    Introduce yourself in a courteous manner.

    Read company materials while you wait.

    You have to prepare for questions and listen carefully to the interviewer.

    Ask about the next step in the process.

    Thank the interviewer.

    Learn about the Human Resources Analyst Program and understand the different facets of human resources.

    You never know what the interviewer will ask you about, so be prepared to talk about anything you have included on your resume. You should be truthful about your experiences and skills.

    8. Human resource interview tips - Don'ts Don't show depression or discouragement.

    Don't start the topics like salary, benefits or working hours.

    Don't look at your watch.

    Don't take extensive notes.

    Don't be too serious.

    9. Follow up Always write a thank you note immediately after the interview. If there are number of interviewers then send a copy of thank you letter to each person. Summarize your qualifications and how they meet the expectations of the position.

    HR Interview Questions For Freshers

    1. Tell me about yourself?

    I am down-to-earth, sweet, smart, creative, industrious, and thorough.

    2. How has your experience prepared you for your career?

    Coursework: Aside from the discipline and engineering foundation learning that I have gained from my courses, I think the design projects, reports, and presentations have prepared me most for my career.

    Work Experience:

    Through internships, I have gained self-esteem, confidence, and problem-solving skills. I also refined my technical writing and learned to prepare professional documents for clients.

    Student Organizations:

    By working on multiple projects for different student organizations while keeping up my grades, I've built time management and efficiency skills. Additionally, I've developed leadership, communication, and teamwork abilities.

    Life Experience: In general, life has taught me determination and the importance of maintaining my ethical standards.

    3. Describe the ideal job.

    Ideally, I would like to work in a fun, warm environment with individuals working independently towards team goals or individual goals. I am not concerned about minor elements, such as dress codes, cubicles, and the level of formality. Most important to me is an atmosphere that fosters attention to quality, honesty, and integrity.

    4. What type of supervisor have you found to be the best?

    I have been fortunate enough to work under wonderful supervisors who have provided limited supervision, while answering thoughtful questions and guiding learning. In my experience, the best supervisors give positive feedback and tactful criticism.

    5. What do you plan to be doing in five years' time?

    Taking the PE exam and serving in supervisory/leadership roles both at work and in professional/community organization(s).

    6. What contributions could you make in this organization that would help you to stand out from other applicants?

    In previous internships, my industriousness and ability to teach myself have been valuable assets to the company. My self-teaching abilities will minimize overhead costs, and my industriousness at targeting needs without prompting will set me apart from others.

    Additionally, one thing that has always set me apart from my scientific/engineering peers are my broad interests and strong writing abilities. I am not your typical "left-brained" engineer, and with my broad talents, I am likely to provide diverse viewpoints.

    7. What sort of criteria are you using to decide the organization you will work for?

    Most importantly, I am looking for a company that values quality, ethics, and teamwork. I would like to work for a company that hires overachievers.

    8. What made you choose your major?

    My academic interests are broad, so I sought civil engineering to achieve a great balance of mathematics, chemistry, biology, physics, and writing.

    9. Have your university and major met your expectations?

    The College of Engineering at MSU has exceeded my expectations by providing group activities, career resources, individual attention, and professors with genuine interest in teaching. My major has met my expectations by about 90%. I would have enjoyed more choices in environmental courses, and would have preferred more calculus-based learning.

    10. What made you choose this college?

    I chose this college for the following reasons: my budget limited me to in-state schools, I was seeking an area with dog-friendly apartments, the MSU web site impressed me, I saw active student groups, and the people were very friendly.

    11. List 2-3 of your greatest achievements since you've been in college and why?

    Receiving the SWE Outstanding Member Award and College of Engineering Student Service Award

    I got involved with student activities to overcome my debilitating shyness. Receiving these awards signified that I had accomplished a transition from dragging myself to participate to feeling energized by it.

    Receiving the SWE Web Site Award

    Without training in web design, I competed against not only the other student sections, but professional sections around the nation. Despite competing with more HTML-experienced people, I brought this award to my section. After getting so much from SWE, I was able to give something back.

    Earning the highest grade in an organic chemistry class of ~200 people I worked very hard for this grade and loved the subject, so it was a great feeling to see that the hard work paid off.

    12. Which subjects have you enjoyed studying the most and why?

    I have enjoyed hydrology, fluids, solid & hazardous waste management, water and wastewater treatment, and oceanography because I love water and environmental topics. Calculus and linear algebra excite me because I love logic. I enjoyed the writing and analysis in economic history. Business law thrilled me because I have a strong interest in legal matters.

    13. Which subjects did you dislike and why?

    Introductory soil elicited little interest in me, most likely because the professor was inexperienced, the book was ineffective, and I had little spare time that semester to look into other resources.

    14. Do you have plans to continue your education?

    Yes, but not immediately. I plan to continue part time with either an MBA or an environmental engineering masters, depending on which will be more beneficial to my work.

    15. How would a professor who knows you well describe you? One who does not know you well?

    A professor who knows me well would likely describe my personal qualities: sweet, down-to-earth, smart, hard-working, and conscientious.

    As specific examples of those who did not know me well, my soils professor and soils teaching assistant each considered me smart and respectful, and both thought that I must have enjoyed the class a lot, due to my performance.

    16. Given the chance, how would you alter your education?

    Knowing now what I like the most, I would have used my electives for extra math and psychology classes, since I tend to be well-rounded enough that a variety of classes are unnecessary; my personal reading is diverse enough. I have found that mathematics and psychology are helpful to all career and life paths.

    17. Which part-time job did you enjoy the most and why?

    Working for PM Environmental was most enjoyable to me, since I felt like I was significantly contributing to the company, and I enjoyed learning on my own.

    18. Interests:

    Some of my interests include dogs, hiking, snow-shoeing, water sports, writing, reading (especially Charles Dickens' novels), skiing, drawing, crafts, and computers.

    19. What are your strengths?

    My strongest strength is the ability to teach myself difficult material, regardless of the subject (with the exception of theater and drawing blood from dogs, which I have no talent for). Additionally, I have always excelled verbally and look forward to writing opportunities.

    20. What are your weaknesses?

    I tend to try to do too many things, leaving little time for myself. I have worked on balancing myself for the last several months. I am also working on improving my public speaking skills.

    21. What sort of serious problems have you experienced, and how have you handled them?

    My apartment building burned down at the end of January during one of my semesters at MSU. Before the fire got too bad, I was able to rescue my pets and the neighbor's dog, as well as my textbooks and backpack, but I lost most of my mementos and possessions.

    While the firemen were preparing their hoses, I drove to school (with the animals in the car) to meet my lab partners, who were waiting for me. I explained the situation, emailed my professors, and rushed back to the apartment.

    Fortunately, I had renter's insurance. I missed about a week of school to deal with the insurance matters and find a new place to live. In order to salvage my grades and sanity, I dropped a course and honored my existing student group and research commitments.

    Staying active socially and keeping myself well-rounded were the best healing tools for me. Within a few weeks, I was caught up and had recovered reasonably from the loss of sentimental items.

    22. Do you or have you in the past experimented with illegal drugs?

    No. My only addictions are caffeine and sugar.

    23. Would you be willing to take a drug test? Of course.

    24. Do you drink alcohol socially?

    No, but I enjoy Shirley Temples quite a bit.

    INTERVIEW

    Introduction

    What is an Interview?

    An Interview is a meeting with an Objective. For employer, to find a good employee with desired skills. For candidate, to find a best suited Job.

    What does employer analyse?

    • Review candidate's experience & abilities.

    • Can a candidate do the job? (skills, abilitie, qualifications)

    • Will a candidate do the job? (interest, attitude & motivation)

    • How will you fit into the organisation? (personality)

    What goals a candidate have?

    • Impress employer and assess position on offer.

    • To know, what does this position offer me?

    • To ananlyze, how does it fit with my career plans?

    • Prove that you are the most suitable candidate for this position.

      Checklist before an Interview

      Review own skills, experiences and qualities

    • Check your resume.
    • Anticipate questions and identify relevant examples.
    • Prepare key selling points.

    Research the company and the position

    • Know the company�s website inside out � this can give you a good idea of the company�s culture and values, and help you anticipate what questions they might ask in the interview. Look for a media or investors section of the website to see recent news releases.

    • Contacts with knowledge of organisation or sector.

    • Relevant articles in the press.

    Prepare thoughtful questions

    At the end of the interview, many recruiters will ask if you have any questions for them. Have two or three thoughtful questions prepared. This could be anything from questions about career progression within the company, to actual job responsibilities, to something you�ve noticed about the company in your research. Like,
    • Training programmes.

    • Career development opportunities.

    • Types of projects & responsibilities.

    • Reporting structure.

    • Performance appraisal.

    • Profile of staff.

    • Questions about topics raised in interview.

    Schedule mock interviews

    Schedule mock interview(s) with friends / classmates / teammates.

    First Impression

    As is an old saying, "First impression is last impression!".

    The same applies with Interview, First impression should be very powerful.

    Take care about the following, before interview starts,

    • Dress appropriately.

    • Entrance, introductions & handshake.

    • Smile and make eye contact.

    • Be aware of own movements.

    • Watch body language of interviewer.

    During the interview,

    • Don't panic. Take your time. Think about how to frame your answer.

    • Be consistent. Changing your mind midstream will sound confused.

    • LISTEN closely to the question. If you don't understand the problem, get the necessary clarification, then proceed. (Note: do not repeat for all questions)

    • No one is perfect. If you make a mistake, admit it and then correct it.

    • Be flexible. There are too many possible interview questions and targeted characteristics to prepare for them all, be ready for a �curve ball� question or two.

    • Put yourself in the recruiter�s role. What characteristic(s) is this question trying to assess? If one of your stories matches with that characteristic, use it.

    • Think before you answer. Recruiters generally prefer a pause followed by a well-thought out answer to a rambling non-answer.

    • Keep responses reflective of professional work experience. Classroom may also be appropriate when examples from professional experiences are not available.

    • Illustrate answers with real examples and evidence.

    • Be positive � constructive criticism.

    • Be specfic, speak clearly, smile and show enthusiasm.

    Interview Types

    Interview Type 1: Behavioral

    • Used to assess how you have behaved in the past.
      Interviewer assumes past behaviors will predict how you will behave in the future.

    • Each question is testing a specific competency. Try to anticipate what those competencies might be, based on the job description or your company research, then determine what questions might test that competency.

      For example,
      “Give an example of an occasion when …”
      “Tell me about a situation where you had to deal with a very upset customer or coworker.” (To test conflict resolution abilities.)
      “Describe the last time you were unsuccessful in getting someone to follow your lead.” (Project management.)
      “How would you describe your managerial (or leadership, communication, etc.) style?” (Leadership)

    Preparation Tips - Behavioral

    Look back at your successes - on and off of your resume.
    Think of specific incidents or situations where your behavior led to those successes.
    The listener will be assessing how a candidate will handle various situations for this job based on past behavior.
    Think of times you’ve failed, what you’ve learned from those experiences and how you would behave differently if the situation happened again.
    Come up with 10-12 stories that focus on different skills or competencies.

    Use the STAR Technique to structure your answers:
    S : briefly explain the background of the Situation
    T : identify your Tasks in the situation (or, role)
    A : describe what Actions you took to resolve the situation and why
    R : describe the Results of your behavior

    Example – Behavioral Question

    Question:

    Tell me about a time you resolved a conflict with a coworker?

    • Step One : determine what behavior is being assessed. This is clearly about working in a team.

    • Step Two : choose an example. When have you worked in a team? Notice, this isn’t about when you were the leader, so don’t be too narrow in the situation. If you haven’t formally been in a team, consider what a team is – a group of people working toward a common goal. In that case, your team could include customers, suppliers, etc.

    • Step Three : organize your response using the STAR technique. In the Actions stage, say WHAT you did and WHY you did it. Make sure there are several action steps. Note that the Results stage indicates the result of the behavior identified in step one (i.e., your superior teamwork skills) as well as that of the problem in the Task stage.

    Answer:

    Situation : When working on a project to implement a new website, a teammate and I disagreed about the relative importance of content versus graphics in communicating our point to the user.

    Task : As a member of the team, it was my responsibility to see that the whole team was successful.

    Actions :
    • I went to my coworker to talk face to face, because Internet communications tend to escalate problems.

    • I asked him not only for more details on his opinion, but also why he believed that and how he saw that meeting the users’ needs. It is important to understand other people’s needs, so hopefully a solution can be found that meets both our needs.

    • I also communicated what I wanted out of the project, and why so that he knew what my concerns are and that I too wanted to be successful.

    • We found it helpful to list out our goals on a white board, which also helped keep the discussion objective.

    • Then we identified the commonalities of our concerns, so he knew we were definitely trying to accomplish the same thing.
    Results : Because of this we were able to craft a solution.

    Interview Type 2: Situational

    • Used to assess how you would react to a situation.

    • Similar in structure to behavioral interviews.

    • Interviewer sets up a hypothetical situation and asks how you would behave.

    • Structure your response with a modified STAR format (note that the employer will have already provided you with a situation). Identify your Task or responsibility, outline what Actions you would take, state what Results you would expect from those actions and why.

    • This technique may be used when the interviewer does not expect you to have already demonstrated a certain competence. If you have actually been in a similar situation, you could respond to the situation and then turn it into a behavioral question. “I was in a similar situation when …”

    Interview Type 3: Case Interviews

    • Used to assess analytical ability given a set of facts and a situation (the case).

    • Can be either oral or written and in some cases are conducted in group format.

    • Can seek to integrate a broad, strategic perspective; a functional, focused perspective; or simply your quantitative, problem solving skills.

    • Skills assessed in the case interview:
      Leadership, analytical, presentation, energy, attention to detail, quantitative, flexibility, maturity, intelligence.

    • Sample case interview situation:
      You are advising a credit card company that wants to market a prepaid phone card to its customers. Is this a good idea?
      Your client is losing market share across all three categories of hair coloring (women’s, men’s, specialty) and are concerned about profitability. Analyze the situation and create an action plan.
      How many square feet of pizza are eaten in the U.S. each month? (‘Brainteasers’ or ‘guesstimates’ are assessing your quantitative and estimation skills, as well as soft skills such as grace under pressure and the ability to think on your feet.)

      Stressful situations and Interpersonal conflicts Questions

      Category: Coping with stressful situations and interpersonal conflicts

    • Tell me about a time when you had to cope with strict deadlines or time demands. Give me an example.
    • Give me an example of a time at work when you had to deal with unreasonable expectations of you. What parts of your behavior were mature and immature?
    • When have you had to cope with the anger or hostility of another person? Be specific.
    • It is not unusual to be in a setting at work that will be physically demanding or hazardous. Tell me about a time when you were able to do a job in spite of difficult conditions.
    • Sooner or later we all deal with interpersonal conflict or personal rejection at work. Give me an example of a time when you had to cope with these demands.
    • Tell me about a high stress situation when it was desirable for you to keep a positive attitude. What happened?
    • Describe a high pressure situation you had to handle at work. Tell me what happened, who was involved, and what you did in terms of problem solving.
    • Give me an example of a time when another person really tried your patience. Specifically, talk about a time when you were angry or frustrated and felt like attacking the other person.
    • Tell me about a time when you brought two reluctant people or groups together.
    • Describe the worst customer or coworker you have ever had and tell me how you dealt with him or her.
    • Tell me about a situation in the past year in which you had to deal with a very upset customer or coworker.
    • Tell me about the last time you had to smooth over a disagreement between two other people. What was the end result?
    • Describe the last time you confronted a peer about something he/she did that bothered you. What were the circumstances? After realizing the problem, how long did you wait to confront the peer? What did you do? How did you feel about it afterwards?
    • Tell me about the most difficult or uncooperative person you had to work with lately. What did you do or say to resolve the situation? What was the outcome?
    • Tell me about a team member from whom it was tough to gain cooperation. How did you handle the situation?
    • Tell me about a time when you handled a conflict you were having with a parent/friend/boss/peer/direct report.
    • Tell me about a time when you handled an arrogant person or one who made you angry.
    • What is your typical way of dealing with conflict? Give me an example.
    • Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa).
    • Describe a time when you were faced with problems or stresses at work that tested your coping skills. What did you do?

      Motivating others and Leadership skills Questions

      Category: Motivating others and Leadership skills

    • Give me an example of a time when you used facts and reason to persuade another person to take action. Be specific.
    • Even though the use of authority in a leadership role is not popular, it IS necessary in some situations. Give me and example of some situation when you used your authority to influence another individual. Be specific.
    • Organizations are built on the principle of delegation. Give me an example of the greatest success you ever had in the use of delegation. Take time to think of the best example you can and be specific in describing it.
    • Instead of simply using authority to influence another individual, it is sometimes desirable to lead other persons by setting a positive example for them to follow. Describe a work situation when your example served as a model for others.
    • Being able to change another person's behavior is both a skill and a responsibility. Tell me about a time when you were successful in this area-what kind of payoffs accrued to yourself, the other individual, and the organization?
    • Individuals vary in their abilities to use power or persuasion to influence others. Give me an example of a time when you used either power or persuasion to guide another person to a worthwhile objective. Be specific.
    • Currently the 'buzz word' to describe a certain quality that people in a leadership position have is 'charisma'. Give me an example of how YOU have used personal charisma or charm to lead others.
    • Communications and leadership go hand in hand. Give me an example of a time when your communication skills were powerful enough to enable you to influence the way others thought or acted, even in a very difficult situation.
    • Do you believe people are really all motivated in the same basic ways or are there big differences? Tell me about the different ways you use to motivate people.
    • Tell me about a time when your attempt to motivate a person/group was rejected. What have you done to remotivate a demoralized team/person?
    • Has poor motivation on someone else's part ever damaged anything you were trying to accomplish?
    • What have you learned about what motivates you? Can you use this to motivate others, or do you think everyone is different?
    • Determining the appropriate person to whom to delegate a task can sometimes be difficult. Tell me about a time when you delegated an important project/task/assignment to the wrong person. What happened? Why?
    • What kind of a project/task/assignment wouldn't you delegate? Can you give me an example of a time you decided not to delegate this kind of work? Why?
    • When delegating an important project/task/assignment, it is important to convey your trust and confidence in that person's ability to do the job. Give me an example of how you did this on a recent assignment you delegated.
    • In a leadership position/leading a task force or project, tell me how you organize the workload, set objectives, follow-up, and monitor results.
    • How do you determine what is right or fair in delegating tasks/roles/responsibilities within your organization?
    • Have you ever had to manage a team that was not up to the task? Give me an example of what you did to strengthen them. How did it work out?
    • Give me an example of when you felt you were able to build motivation in your coworkers or subordinates.
    • Can you tell me about a job experience in which you had to speak up and tell other people what you thought or felt?
    • Describe a situation in which you were able to positively influence the actions of others in a desired direction.
    • Describe a situation in which others within your organization depended on you.
    • Describe the last time you were unsuccessful in getting someone to follow you lead.
    • How do you motivate others to do a particularly good job?
    • Give me an example of when you showed initiative and took the lead.
    • In a supervisory or group leader role, have you ever had to discipline or counsel an employee or group member? What was the nature of the discipline? What steps did you take? How did that make you feel? How did you prepare yourself?
    • Describe a time when you got co-workers or classmates who dislike each other to work together. How did you accomplish this? What was the outcome?

      Goal Setting Questions

      Category: Goal Setting

    • Give me an example of an important goal which you had set in the past and tell me about your success in reaching it.
    • Tell me what you do in order to ensure that you have enough time set aside for goal setting-then review for me the specific times in which you have initiated your own goal setting over the last few years. What happened?
    • In an aggressive working environment, it is often necessary to prioritize goals to be sure that effort is allocated appropriately. Tell me about the most important time in your working history when you prioritized your goals successfully.
    • Tell me about the system that you use for goal setting. To what extent does it involve using written objectives, paper work or forms? Describe a specific instance in which you defined your goals and objectives in writing.
    • What important target dates did you set to reach objectives on your last job? How did you set the dates? Exactly what were they, and what were your results?
    • Goal statements are often made to meet the expectations of others. Tell me about a time when you took the initiative to set goals and objectives, even though you were not prompted or directed by others to do so.
    • What have been your experiences in defining long range goals? Tell me what specific goal was set, how it was set, and how successful you were in its achievement.
    • Goal statements can be used to manage your own work activities since they enable you to guide day-to-day actions successfully. Describe an especially favorable experience you've had in using goals to guide your own actions.
    • Give me an example of a time when you used a systematic process to define your objectives. What type of system did you use? What payoff did you get from using the process?
    • �I have a job.� �I have a career.� �I�m on a mission.� What�s the difference between those three statements, and which one applies to you?

      Achievements and Accomplishments Questions

      Category: Achievements and Accomplishments

    • Describe some projects or ideas (not necessarily your own) that were implemented, or carried out successfully primarily because of your efforts
    • What was the most complex assignment you have had? What was your role?
    • What has been your most rewarding accomplishment?
    • How do you determine or evaluate success? Give me an example of one of your successful accomplishments
    • Please tell me about some of the accomplishments you achieved during college and which make you the proudest.
    • Please tell me about accomplishments in your academic program that are relevant to your future career goals
    • What are your greatest achievements at this point in your life? Of what accomplishments are you most proud?
    • Tell us about your accomplishments in these prior work experiences. What was your most significant achievement?
    • What are some of the books you�ve read recently?

    RESUME BUILDING


    Introduction

    What is the Purpose of a Resume?

    • To get a job interview.

    • Structure the interview process.

    • Remind the interviewer of you after the Interview.

    • Basis for justifying the hiring decision to others.

    When it comes to creating a resume for you or for a specific job position, there are many issues to consider. How long should it be? How should things be worded? How formal should it be? This section will help answer some of these questions, and provide you with a list of guidelines so that your resume is appropriate for the field you want to get into.

    What are the Absolute, Unbreakable Rules of Resume Writing?


    There are only a few absolute rules in resume writing! Almost every rule you have ever heard can be broken, if you have a compelling reason.

    These rules, however, are absolutes:

    • No typing errors.

    • No misspellings.

    • Do not tell a lie or mistruth.

    • Do not include any negative information.

    Effective Resume

    What is an effective resume?

    In simple terms, it's a tool that gets you the job or, at the very least, an interview for the job. An effective resume succinctly describes your talents, experience, and expectations while giving an accurate window into your personality and ability.

    A good resume is one that is chosen from a large pool, one that, at a glance, instantly illustrates your fit for the job.

    Resume Style

    Let's have a look at some of the more conventional styles that are being used today and figure out what's appropriate for you and the company you are applying to.

    The three typical styles are:

    • Chronological

    • Functional

    • Targeted

    Chronological

    The chronological resume is by far the most common.
    This style of resume lists topics in reverse chronological order, from most recent to least recent. Employers are most accustomed to this style. Most prefer it, because it shows your experience and career path in a well-presented format.


    A sample Chronological Resume. Click to enlarge.


    Functional

    The functional resume is best suited for those of you that have just graduated from college or are looking for an internship.
    The functional resume is more beneficial to them, as it doesn't rely on chronological job experience but focuses on specific talents. This format also works well because it allows you to include skills that you attained from experiences carried over from non-paid employment.

    With the functional resume you can layout the document concentrating on key areas such as:

    • Objective

    • Qualifications

    • Professional/musical skills

    • Employment history

    • Technical skills or computer skills

    Remember, employers are sometimes more accustomed to the chronological layout than the functional layout and may find the document difficult to decipher.
    In most cases, they are busy and have to read through hundreds of resumes on any given day.


    A sample Functional Resume.

    Targeted

    The targeted resume will specifically speak to the requirements of the job opening and chart how your specific experience for the role.
    The targeted resume is the least utilized of all resume, as it has to be created for each position you are applying for.


    A sample Targeted Resume.

    Resume Formats

    The Internet has drastically changed the way we search and apply for jobs. You, as the job applicant, have more options than a single sheet of white paper for the format of your resume.
    Text-based scannable resumes have added more flexibility to resume building techniques, thus giving employers more information than ever to base their decision making on.

    Here is a list of the most popular resume formats:

    • Standard

    • Scannable

    Each format has its inherent benefits and it is a good idea to know exactly who it is you is applying to and what type of resume is going to suit their needs.
    In many instances, a combination of all formats will be effective.

    Let's take a closer look at each format.

    Standard Resume

    This is the formatted, well-laid-out, user-friendly paper resume. It serves the same purpose today that it has served for decades. In it, you:
    • Clearly identify yourself

    • State your objective

    • List your key accomplishments

    • List your relevant education

    • List your experience

    Employers want to see the parallels between your experience and its correlation with the requirements of the job.
    To emphasize your strong points, use bold headings and bullet points. Allow ample space between headings, and at the edge of the page. Don't clutter the document. The employer wants to get vital information in less than a minute, and a cluttered document can be difficult to read.
    Use strong action verbs and convincing language to convey your ability.
    The standard resume is still the most popular resume used today.

    Scannable Resume

    The scannable resume is a plain text document. It includes none of the formatting that a standard resume did�no bolds, italics, columns, etc.
    Companies use document scanning software to quickly scan your resume to determine if you are qualified for its job openings.
    The scanning software looks for keywords and phrases that describe the skills and education required for the position.
    Scannable resumes are most used by companies that receive a large number of unsolicited resumes on a daily basis.
    The scannable resume is void of any formatting and leaves you with the challenge of communicating your unique abilities in a sequence of words and spaces.

    Here are some guidelines that will help you assemble the document:

    • Stick to the standard fonts only: Times, Helvetica, Arial, and Courier.

    • Stay away from colors, graphics, or shading.

    • Forget about bullet points or underlining.

    • Align the document to the left.

    • Keep your type at a point size between 10 and 14 points.

    • Print it out on a blank piece of paper stock 8.5 x 11.

    The content will be the strongest and only real asset you have when it comes to creating a scannable resume. Remember it will be automatically scanned for key words.
    Ask yourself some simple questions before continuing. What are words are contained in the job specification and what in your estimation are the most likely keywords associated with the job?

    Only send this type of resume, if asked.

    Resume building tips

    Content and Style tips

    • Use short action phrases starting with past-tense action verbs.

    • Do not use complete sentences.

    • Avoid personal pronouns.

    • Use facts, not opinions.

    • Omit the date of preparation.

    • Omit the mention of your desired salary or benefits.

    • Do not include personal data that could be regarded negatively or be used in a discriminatory way (e.g. age, height, weight, gender, religion, ethnic origin, etc.)

    • Never include a photograph.

    • Keep your resume up to date.

    • Check for correct grammar and consistent phrasing.

    • Proofread carefully.

    • Develop it with employer needs in mind.

    • Be as concise as possible without selling yourself short. (You are not necessarily restricted to one page.)

    Formatting Tips

    • Use popular, non-decorative type faces.

    • Use a readable font style and size.

    • Use light-colored, standardized (8-1/2 x 11�), good quality paper.

    • Keep graphics simple if used.

    • Be sure you have some white space.

    • Be sure your name stands out.

    • Place name on second or subsequent pages.

    • Do not staple resume pages together.

    • Use laser quality printer.

    Action Verbs

    • accomplished

    • achieved

    • acquired

    • adapted

    • adjusted

    • administered

    • advised

    • analyzed

    • applied

    • arranged

    • assembled

    • assisted

    • assumed

    • attained

    • attended

    • authored

    • chaired

    • communicated

    • compared

    • compiled

    • composed

    • conceived

    • conducted

    • constructed

    • consulted

    • contributed

    • controlled

    • coordinated

    • counseled

    • created

    • defined

    • delegated

    • delivered

    • demonstrated

    • distinguished

    • educated

    • encouraged

    • enforced

    • enlisted

    • established

    • evaluated

    • examined

    • executed

    • expanded

    • expedited

    • finalized

    • formalized

    • formulated

    • fostered

    • gathered

    • generated

    • guided

    • handled

    • hired

    • implemented

    • improved

    • inaugurated

    • increased

    • individualized

    • influenced

    • initiated

    • installed

    • instituted

    • instructed

    • interpreted

    • introduced

    • invented

    • investigated

    • issued

    • learned

    • led

    • made

    • maintained

    • managed

    • modified

    • motivated

    • negotiated

    • perceived

    • performed

    • planned

    • prepared

    • prescribed

    • presented

    • processed

    • produced

    • programmed

    • promoted

    • proposed

    • provided

    • qualified

    • recommended

    • reevaluated

    • referred

    • reorganized

    • reported

    • represented

    • requested

    • researched

    • restored

    • reviewed

    • revised

    • scheduled

    • selected

    • served

    • simplified

    • solved

    • specialized

    • stimulated

    • strengthened

    • studied

    • submitted

    • summarized

    • supervised

    • supported

    • surveyed

    • systematized

    • trained

    • translated

    • taught

    • updated

    • utilized

      Suggested Headings

    • Objective
    • Job Objective
    • Career Objective
    • Professional Objective



    • Education

    • Educational Background

    • Educational Preparation

    • Academic Background

    • Academic Training



    • Special Training

    • Certification

    • Endorsements



    • Areas Of Knowledge

    • Areas Of Experience

    • Areas Of Expertise

    • Educational Highlights

    • Course Highlights

    • Background Highlights

    • Career Highlights

    • Professional Skills



    • Experience Summary

    • Experience Highlights

    • Professional Background



    • Achievements

    • Career Achievements

    • Employment

    • Other Work

    • Additional Experience

    • Part Time & Summer Work Experience

    • Volunteer Activities

    • Civic Activities

    • Professional & Community Activities

    • Community & Other Activities



    • College Activities

    • Activities & Distinctions

    • Special Honors

    • College Distinctions

    • Honors & Distinctions

    • Honors/Awards



    • Memberships

    • Professional Memberships

    • Professional Affiliations

    • Professional Organizations



    • Special Talents

    • Special Skills

    • Interests

    • Language Competencies